Questions, answered

We deliver across India. Delivery is free on orders of ₹699 and above; below that a flat ₹99 handling charge applies, shown as its own line before you pay. Where normal courier service or state regulations do not allow delivery, we will tell you before you pay. If you're outside India, write to us first and we'll quote and arrange it.

We pack and hand your order to the courier within 1–3 working days. After that, delivery is typically 3–10 working days, depending on where you are.

Your tracking number appears on your invoice page as soon as the parcel is dispatched — open the link in your order confirmation to see it.

Yes. Every order travels with a GST invoice (GSTIN 19AEZPH7155N1ZF · MSME Udyam Registered), so your purchase is fully documented.

Payment is online only — UPI, cards, net banking and wallets, handled securely by Razorpay. We never see your card details. We don't offer cash on delivery.

Then we'll make it right — repair, replace, exchange or refund. Tell us within 24 hours of delivery. The piece should be unworn and unused, in its original packaging with tags. For hygiene reasons, pierced earrings can't be returned unless they arrived damaged or defective.

Email us within 24 hours of delivery with your order number, a short note on what's wrong, and clear photos of the piece and its packaging. We reply within 2 working days with the next step. Please don't post anything back until we tell you where.

Once we receive and check the piece, we refund to your original payment method within 5–7 working days. Exchanges go out as soon as we receive the returned piece.

No — we make fashion and artificial jewellery, not fine gold or silver. Where a piece says gold-tone or antique, that's the finish on a base metal. Our dokra pieces are cast in a brass-family / bell-metal alloy, and because the mould is broken to free each casting, no two are exactly alike.

Because most of what we sell is made by hand, small differences are normal — a little variation in weight, texture, or how the metal settled. A piece that matches the photograph down to the last grain is usually not made by hand. A faint seam or a slightly uneven surface is a mark of the craft, not a fault.

Wipe it with a soft dry cloth after every use, and keep it dry. Perfume, hairspray and lotion go on first — jewellery goes on last. A minute of care after each wear is what keeps the shine for years.

Better not. Water, soap and sweat dull the finish faster than anything else, so take your pieces off before you bathe, swim or work out. Skip pools and spas altogether — chlorine is hard on plated metal.

No — let perfume, hairspray and lotion dry completely before you put your jewellery on. The alcohol and oils in cosmetics are what strip a finish. Jewellery on last, every time.

On its own, in a jewellery box or a zip-lock bag, away from direct sunlight and damp. Sealing it keeps air off the metal and slows oxidation and discolouration; storing pieces separately stops them rubbing together and losing their texture.

Some change is normal, especially on plated and oxidised pieces, and dokra actually deepens in colour as the metal settles — that isn't the piece wearing out. Keeping it dry, clean and sealed between wears is what keeps that change slow.

Yes. For bulk orders, festive and corporate gift hampers, and special discounts, write to [email protected] and we'll help you put something together.

Yes — a selection of our pieces is on Amazon India as well. Buying directly from us is the same brand, and it's where you'll find the full, current range.