La Ssutra™ policies
Raise a Return or Exchange
Tell us what went wrong — we will fix it.
How to raise a request
- WhatsApp or email us within 24 hours of delivery.
- Include your order number, a short description of the issue, and clear photos of the item and its packaging.
What happens next
- We review your request and reply within 2 working days with the next step — replacement, exchange, return or refund.
- If we ask you to send the item back, we will tell you how. Where the fault is ours, we cover the return.
Please keep
Until your request is settled, please keep the piece unworn, with its tags and original packaging.